Our goal is to offer you the best shipping options. We deliver to lots of customers every day, and we strive to provide you with services of the highest level.
In view of the COVID-19, some orders will be delayed. We'd like to assure you that we're working hard to solve the delivery problems of local courier companies. Please wait patiently. If any questions and for bulk purchasing, please email info@smugdesk.net or call 1 (770) 298-8947 for more information.
Free Shipping
Smugdesk provides free shipping on all orders, and no minimum purchase is necessary.
Shipping Region
Smugdesk only has the capacity to ship orders within United States (Note we cannot offer the delivery to Alaska, Armed Forces Americas (except Canada), Armed Forces Europe, Armed Forces Pacific).
Shipping Fee
1. The US (Exclude Alaska, American Samoa, Micronesia, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico):
Standard Free Shipping (0-30kg)
$10 of Heavy Goods Shipping (30kg and up)
2. American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau
Standard Free Shipping (0-25 kg)
$10 of Heavy Goods Shipping (25 kg and up)
Order Schedule
The time frame of an order delivery is divided into parts:
Processing time: within 48 hours（exclude weekend and holidays)
Shipping time: 5~7 days via FedEx / UPS Ground
If you have any other questions, please email us at info@smugdesk.net. We'll always be here to help you.
Delivery Method
The free shipping we offer is for FedEx / UPS Ground.
We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with FedEx / UPS Ground directly after placing the order.
Tracking
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24-48 hours to update, so don’t worry if it doesn't show up immediately.
Shipping Damage
The Smugdesk ships all chairs in unopened boxes so customers will receive their chairs in pristine condition. If you should receive a product that has been damaged while in transit please reach out to us at info@smugdesk.net and we will certainly be able to address your concerns.
