Below is a collection of common questions we receive on orders from Smugdesk. If your question isn't answered please contact us.
1、How long does it take for my order to arrive?
Your order will arrive within 5-7days, and will come securely packaged, delivered to your door
2、What is the best way to ensure my office chair is long lasting?
All our chairs are designed and manufactured to be long lasting to minimize our carbon footprint. Please follow our recommended product maintenance which gives detailed information for enhanced product longevity.
3、My order didn't arrive, who do I contact?
If your order didn't arrive as expected we profusely apologize for this, please immediately contact either us by email at: email@example.com or alternatively call our USA based number at 833-969-2075. We shall do our utmost to quickly get your purchase to you.
4、What is the product warranty for your products?
All our products come with a 7 day unconditional refund policy, so if you don't like it, its not what you wanted or whatever the reason we shall give you a full refund. In addition we have a 1 year product warranty and a replacement part warranty. With the 1 year product warranty we base each case individually with always the customer at the forefront.
Yes all our products come with a clear instruction manual carefully detailing the assembly, furthermore all tools are provided for the assembly of the product. For certain products we also prepare backups of screws for your convenience.
7、What do I do if my product isn't covered under the warranty?
If your chair is damaged under the course of the warranty and the cause was not a quality defect we shall communicate with you directly to provide replacement parts at a reduced cost, in addition if the product is irreparable we can offer a replacement at a cost to the buyer. Please contact us directly via phone or email to resolve this, we are happy to help.
8、Do you ship internationally?
We ship internationally and at the checkout we provide a range of fast and secure shipping option to get your Smugdesk product to you.
9、I need to repair my chair how can I get replacement parts?
Please contact us directly and we will sue our in depth product knowledge to quickly help you repair your Smugdesk product and get you sat comfortably once more.
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